Effective Date: August 8, 2026
Thank you for shopping with Pawfully Loved by iGB. Because we offer different types of products, including digital downloads, made-to-order merchandise, and personalized products, refund and return eligibility varies by product type.
Please review this policy before making a purchase.
Digital Products
All sales of digital products are final once access to the digital product has been provided.
Digital products may include:
- eBooks
- Recipe books
- Training guides
- Grooming guides
- Digital downloads
- Printables
- Checklists
- Other electronically delivered resources
Because digital products cannot be physically returned and access generally cannot be revoked after delivery, we do not offer refunds, returns, or exchanges for change of mind, accidental purchases, or failure to use the product.
If you experience a genuine technical problem accessing a digital purchase, please contact us at info@iglamorbar.com so we can help restore or provide access.
Physical Products
Many Pawfully Loved physical products may be created specifically after an order is placed through a print-on-demand or fulfillment partner.
Because these items are made to order, we generally do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Choosing the wrong color
- Ordering the wrong quantity
- Incorrect shipping information submitted by the customer
- Personal preference after receiving the item
Please review product details, sizing information, personalization, and shipping information carefully before placing your order.
Personalized and Custom Products
Personalized products are created specifically for the individual customer and are therefore generally final sale.
This may include:
- Custom pet portraits
- Personalized pet merchandise
- Products featuring a pet’s photograph
- Products containing a pet’s name
- Memorial products
- Personalized bowls, blankets, apparel, accessories, or gifts
Once production has begun, personalized orders generally cannot be canceled, returned, or exchanged.
We are not responsible for errors resulting from incorrect names, dates, wording, images, colors, sizes, or other personalization details provided by the customer.
Custom Artwork and Proof Approval
Certain custom products may include a proof or preview before production.
When a proof is provided, it is the customer’s responsibility to carefully review:
- Spelling
- Names
- Dates
- Image placement
- General layout
- Requested personalization
Once the customer approves the proof, the order may proceed to production.
Changes requested after approval may not be possible and may require an additional fee.
Minor artistic differences, color variations, cropping, composition choices, or stylistic interpretation are not considered defects when the item has been produced according to the approved design.
Damaged, Defective, or Incorrect Products
If your physical product arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Significantly different from the item ordered because of a production error
please contact us within 14 days of delivery.
Email:
Include:
- Your name
- Order number
- A description of the issue
- Clear photographs showing the problem
- A photograph of the packaging when relevant
We will review the issue and, when appropriate, arrange a replacement or other reasonable resolution.
Please do not return an item without contacting us first.
Lost Packages
If tracking indicates that a package has not arrived, contact us so we can review the shipment with the applicable carrier or fulfillment provider.
Shipping carriers and fulfillment partners may have their own procedures and time limits for lost-package claims.
Packages Marked Delivered
If tracking shows an order as delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members
- Check with neighbors where appropriate
- Contact the shipping carrier
Pawfully Loved by iGB is not responsible for theft or loss occurring after a carrier confirms delivery, except where otherwise required by law.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is submitted, contact us as soon as possible.
Once an order has entered production or shipped, we may not be able to change the address.
Additional shipping or replacement costs caused by an incorrect address may be the customer’s responsibility.
Order Cancellations
Digital orders generally cannot be canceled after access has been provided.
Physical or personalized orders may only be canceled if production has not yet started.
Because print-on-demand orders may enter production quickly, cancellation cannot be guaranteed.
Contact us as soon as possible if you need to request a cancellation.
Exchanges
Because many physical products are created on demand, we generally do not offer exchanges for size, color, or preference.
If an item is defective or we sent the wrong product, contact us so we can review the issue.
Refund Processing
When a refund is approved, it will generally be returned to the original payment method.
Processing times vary depending on the payment provider or financial institution.
Third-Party Checkout and Fulfillment
Some orders may be processed through third-party platforms such as Shopify or fulfilled through print-on-demand partners.
Although these providers may assist with order processing and fulfillment, purchases from Pawfully Loved by iGB remain subject to this Refund & Return Policy except where applicable law or a third-party platform requires otherwise.
Consumer Rights
Nothing in this policy is intended to remove rights that cannot legally be waived under applicable consumer protection laws.
Where applicable law provides additional rights, those rights will apply.
Contact Us
Questions about returns, refunds, damaged products, or order issues may be sent to:
Pawfully Loved by iGB
Website: pets.iglamorbar.com
Email: info@iglamorbar.com